Privacy Policy, Kisii Pest Control
Last updated: August 22, 2025
This Privacy Policy explains how Kisii Pest Control collects, uses, stores, shares, and protects personal information when you interact with us whether you contact us by phone or email, request a service, register as a supplier or trainee, use our website, or otherwise do business with us. Please read it carefully. If you have questions or want to exercise your privacy rights, contact us at 0721213778 or 0717819204, or email service@rafikipestcontrol.com.
1. Summary
We respect your privacy. We collect only the personal information needed to deliver services, process orders, manage bookings and training, and communicate with you. We use this information to provide and improve our services, process payments, meet legal obligations, and keep you informed. We do not sell your personal data.
2. Information we collect
We may collect the following categories of personal information depending on your interaction with us:
- Contact information: name, postal address, email address, phone number.
- Service details: property address, service history, treatment records, inspection notes, photographs of the premises (where necessary for diagnosis or dispute resolution).
- Payment and billing information: payment card details, bank details, invoices, transaction metadata (note: we may use third-party payment processors see section on payments).
- Supplier or trainee information: company name, business registration details, tax/VAT numbers, product lists, delivery preferences, training enrolment details, CVs and qualification documents.
- Technical and online information: IP address, device and browser type, pages visited, cookies and similar tracking data when you use our website or online forms.
- Communications: records of communications with our customer service team (phone, email, webchat) and any feedback or complaints you submit.
- Special categories only if necessary and explicitly provided: health-related information needed for safety (for example allergy information or medical conditions you disclose which affect treatment choices). We avoid collecting sensitive data unless strictly necessary and with your consent.
3. How we collect information
We collect information directly from you when you:
- Request a quote, book a service, or contact our support team.
- Create a supplier or trainee profile, submit documents, or register for training.
- Make a purchase through our website or pay for services.
- Fill in online forms, surveys, or feedback.
- We also collect some information automatically when you use our website (cookies, server logs) and from third-party service providers (payment processors, verification services, and partners) when necessary to provide services.
4. How we use your information
We use personal information for the following purposes:
- To provide and manage pest control, cleaning, sanitary-bin servicing, installations, training and related services.
- To inspect premises, diagnose pest problems, prepare quotes, schedule and carry out treatments, and deliver products.
- To process payments, issue invoices, and manage refunds or credits.
- To communicate appointment reminders, service instructions, safety guidance, and updates.
- To manage supplier relationships, process orders, and coordinate deliveries.
- To administer training courses, exams, certifications, attendance records, and results.
- To improve our services, maintain records, analyse trends, and carry out quality assurance.
- To respond to complaints, disputes and legal requests; and to protect the safety, rights and property of our clients and staff.
- For marketing communications where you have given consent (promotions, newsletters, service offers). You may opt out at any time.
5. Lawful basis and consent
Where relevant under applicable law, we rely on one or more lawful bases to process personal data: performance of a contract, legitimate interests (for service provision, fraud prevention and business operations), compliance with legal obligations, and your consent (for marketing and special category data where required). If we rely on consent, you may withdraw it at any time (withdrawal does not affect processing done before withdrawal).
6. Sharing and disclosure
We do not sell personal data. We may share information with:
- Service providers and partners who perform services on our behalf (payment processors, scheduling platforms, delivery partners, IT and hosting providers).
- Suppliers and contractors (for product orders, installations or specialised work) when necessary to fulfil your request.
- Professional advisers and auditors where required for legal or tax purposes.
- Law enforcement, public authorities, or courts when required by law or to protect rights and safety.
- Potential buyers or advisers in the event of a business sale, merger or reorganisation only where necessary and subject to confidentiality.
- We require third parties to use your information only as permitted by us and to keep it secure.
7. International transfers
Some service providers we use may be located outside Kenya. Where we transfer personal data across borders, we take steps to protect it for example by using contracts that include appropriate data protection terms or relying on accepted transfer mechanisms. Contact us for details about specific transfers.
8. Data retention
We retain personal data only as long as necessary for the purposes set out in this policy, including for legal, tax and accounting requirements. Typical retention periods:
- Service records, invoices and warranties: kept for a minimum period required by local law (usually several years) and otherwise as necessary for dispute resolution.
- Training records and certificates: kept for a reasonable period to verify qualifications and for regulatory needs.
- Marketing data: retained until you opt out or withdraw consent.
- We securely delete or anonymise data when it is no longer needed.
9. Cookies and tracking technologies
Our website may use cookies and similar technologies to personalise content, remember preferences, analyse site usage and support security. You can control cookies through your browser settings or via on-site controls where provided. Disabling some cookies may affect website functionality.
10. Security
We implement administrative, technical and physical safeguards to protect personal data against unauthorised access, accidental loss, disclosure or destruction. Measures include access controls, encryption where appropriate, staff training, and secure data storage. While we strive to protect data, no system is completely secure if a breach that affects your rights occurs, we will follow applicable notification requirements and inform affected individuals when required.
11. Your rights
Subject to applicable law, you may have rights including:
- Access: request a copy of personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: request deletion of data where we no longer need it or you withdraw consent.
- Restriction: request restriction of processing in certain circumstances.
- Portability: request portable copies of data you provided.
- Objection: object to processing based on legitimate interests or direct marketing.
- Withdraw consent: where processing is based on consent.
- To exercise your rights, contact us at service@rafikipestcontrol.com
- or call 0721213778 / 0717819204. We may request verification to process your request. We will respond within the timeframe required by applicable law.
12. Children
Our services are intended for adults and organisations. We do not knowingly collect personal data from children under 18 for commercial services. If you believe we have collected a child’s data, contact us and we will take steps to delete it.
13. Third-party websites and links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any personal information.
14. Payments and financial data
When you pay for services, we may collect payment details and work with reputable third-party payment processors. We do not store full payment card details unless explicitly required and secured by compliant processors. Contact us for specifics about payment handling.
15. Marketing communications
We may send service updates and promotional materials if you consent. You can opt out of marketing at any time via the unsubscribe link in emails or by contacting service@rafikipestcontrol.com
. Transactional messages (appointment confirmations, service notices) are not affected by marketing preferences.
16. Complaints and supervisory authority
If you have a privacy concern or complaint, contact us first at service@rafikipestcontrol.com
or 0721213778 / 0717819204. We will investigate and respond. You may also lodge a complaint with the relevant data protection authority in your jurisdiction if you remain unsatisfied.
17. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on our website with the date of last update. Significant changes will be communicated where reasonably possible.
18. How to contact us
For privacy questions, data requests, complaints or to exercise your rights, please contact:
Phone: 0721213778 or 0717819204
Email: service@rafikipestcontrol.com